Privacy policy

Privacy Policy

Effective Date: 01.01.2024

Thank you for visiting trysensua. Your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your information when you use our website and services.

1. Information We Collect

We collect information that you provide directly to us when you:

  • Make a purchase.

  • Sign up for our newsletter.

  • Contact us for customer support.

  • Interact with our website (e.g., browsing or adding items to your cart).

The types of personal information we may collect include:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information

  • IP address and browsing behavior (via cookies and tracking technologies)

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.

  • Provide customer support.

  • Communicate with you about your orders, promotions, and updates.

  • Improve our website and services.

  • Run targeted advertising campaigns, including retargeting ads based on your browsing behavior.

3. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to enhance your browsing experience and analyze website traffic. These technologies allow us to:

  • Understand your preferences.

  • Deliver personalized ads and offers.

  • Track the effectiveness of our marketing campaigns.

You can control cookie settings in your browser. However, disabling cookies may limit certain website functionalities.

4. Sharing Your Information

We may share your information with:

  • Payment processors to facilitate transactions.

  • Shipping carriers to deliver your order.

  • Marketing partners to deliver targeted ads.

  • Legal authorities, if required by law.

We do not sell your personal information.

5. Shipping Policy

Our shipping times are 7 to 15 business days*, depending on your location. Please note that shipping delays may occur due to customs or other unforeseen circumstances. You will receive tracking information once your order is shipped.

Important: Ensure that the shipping address provided is accurate. We are not responsible for delays caused by incorrect or incomplete addresses. If your order is returned to us due to an incorrect address, you may be responsible for additional shipping fees.

*Starts when your order has been shipped, and does not include standard processing time of up to 10 business days.

Insured packages have faster resolving time if the package gets lost during shipment. 

Delivery delays can occasionally occur. 

Sometimes orders can arrive earlier that the expected delivery time

6. Returns Policy

Due to hygiene reasons, we do not accept returns or exchanges on lingerie, underwear, or similar intimate items. This policy ensures the health and safety of our customers.

Exceptions: If your item arrives damaged or defective, please contact our customer support team within 7 days of receiving your order for assistance. We may request photo evidence to process your claim efficiently.

7. Your Data Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the information we have about you.

  • Correction: Update or correct your personal information.

  • Deletion: Request that we delete your personal information.

  • Opt-Out: Opt-out of receiving promotional emails or targeted ads.

To exercise your rights, please contact us at [Your Email Address]. Please note that certain requests, such as deleting data necessary for order fulfillment, may limit our ability to provide services to you.

8. Security

We implement reasonable security measures to protect your personal information, including encryption and secure data storage. However, no system is completely secure, and we cannot guarantee absolute security.

9. Disputes and Payment Processing

All transactions are processed securely through trusted payment processors, including PayPal and other methods. By making a purchase, you agree to our terms, including our no-returns policy for lingerie and underwear due to hygiene reasons. In case of disputes, we reserve the right to provide evidence of policy acknowledgment and shipping records to resolve claims.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

info@trysensua.com