At Sensua, we aim to provide a smooth and timely delivery experience for all our customers. Please review our shipping policy to understand the details and guidelines for your order’s delivery.

Shipping Times

The estimated delivery times for each region are as follows:

United Kingdom (UK)
 • Express Shipping: 2-5 days
 • Standard Shipping: 7-9 days

United States (USA)
 • Express Shipping: 3-7 days
 • Standard Shipping: 12-17 days

European Union (EU)
 • Express Shipping: 3-6 days
 • Standard Shipping: 10-12 days

Saudi Arabia (KSA) & United Arab Emirates (UAE)
 • Standard Shipping: 16 days
 • Express Shipping: Not available. Please do not select Express Shipping if you are purchasing from KSA or UAE.

Australia
 • Standard Shipping: 12-17 days
 • Express Shipping: Not available. Please do not select Express Shipping if you are purchasing from Australia.

 

Shipping times begin after your order has been shipped and do not include the 4-5 business days of processing time.

Occasional delays may occur due to customs, holidays, or other unforeseen circumstances.

You will receive tracking information via email once your order is shipped.

 

Address Accuracy

To ensure smooth delivery:

• Double-check your shipping address at checkout to confirm it is accurate and complete.

• Glowzy is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

• If an order is returned to us due to an incorrect address, the customer may be responsible for covering additional shipping fees.

 

Lost or Delayed Packages

• Insured Packages: If your package is lost during shipment and it was insured, it will have a faster resolution time.

• Delivery Delays: While we strive to deliver within the estimated timeframe, occasional delays may occur due to factors beyond our control.

• Early Deliveries: In some cases, orders may arrive earlier than the estimated delivery window.

 

For any questions or concerns regarding your shipment, feel free to contact our support team at info@trysensua.com.

 

Thank you for choosing Sensua! We’re excited to serve you.